Our candles are produced by hand in our workshop, one at a time, under the watchful eye of our cat. If you have an animal sensitivity or allergy, please let us know. It would be our pleasure to work with you to produce a candle that meets your needs.
As with any handcrafted item, minor product imperfections and variances are considered typical and desired as an expression of it's authenticity.
A: Our candles emit a noticeable aroma in your space, but it will not be as strong as a spray-type air freshener or a candle made with petroleum-based wax (paraffin) or synthetic fragrances. As with most plant-based wax candles, the scent becomes most noticeable after burning for approx 1 hour. The longer the burn, the stronger the scent will become. Never burn a candle for longer than 4 hours at a time.
A: With each burn, be sure to let the wax melt completely to the edge of the jar before extinguishing.
A: Our candles burn steadily and cleanly when properly trimming the wick before each use and burned in a draft-free area. Trim the wick to 1/4" prior to each light, and burn only for the recommended amount of time.
A: Carefully remove the wick stem with a wick trimmer tool or pliers. Empty all remaining wax into your bin or compost, but never pour any wax down a drain as it will clog pipes. Wash the jar with warm soapy water. Do not put colored jars in a dishwasher.
A: Candle breakage or melting during shipping is a huge problem for many candle makers. We have carefully selected renewable, compostable packaging material that will properly protect your candle during shipment or while on a shelf in a store. While we use a bit of packaging material to keep your candle safe, it helps us to nearly eliminate breakage and significantly reduce the overall amount of rubbish generated as a byproduct of our candles.
A: Yes, this is normal and desired. Our wax formula does not include any additives that many soy or other candles use to provide a shiny top. Our wax develops a flat, matte finish as it ages and will develop crystalline frosting.
A: Plant-based waxes expand and contract with changes in temperature. What has likely happened is the candle got a chill and the wax shrank, creating a "wet spot" near the glass. This is only cosmetic, and does not affect the burn or quality of the candle.
A: You should never use the lid to extinguish a candle. Instead, carefully use a candle snuffer or gently blow out the candle.
A: While the candle lid may seem to make an excellent coaster for the candle, do not put the lid under a burning candle as it may trap heat within the lid cavity and create a fire hazard. Burn your candle only on a stable, heat resistant surface.
A: It is very important to trim (cut) the wick before each lighting. Like with most candles, cleanly and evenly cut the wick so only 1/4" of it is exposed above the surface of the wax. This can be done with scissors, nail clippers, or a wick trimming tool. Wait for a candle to completely cool before touching it to trim the wick.
A: No. Our ingredients are non-toxic, however the high concentration of scent oil may irritate skin or cause a rash. Always check with your dermatologist as to what is safe to use on your skin. Never eat candle wax.