A: Our candles emit a noticeable aroma in your space, but it will not be as strong as a spray-type air freshener, or a candle made with petroleum-based wax (paraffin) or synthetic fragrances. As with most plant-based wax candles, the scent becomes most noticeable after burning for approx. 1 hour.  The longer the burn, the stronger the scent will become.  Never burn a candle for longer than 4 hours at a time.

A: With each burn, be sure to let the wax melt completely to the edge of the jar before extinguishing.

A: It is very important to trim (cut) the wick before each lighting.  Like with most candles, cleanly and evenly cut the wick so only 1/4" of it is exposed above the surface of the wax.  This can be done with scissors, nail clippers, or a wick trimming tool.  Wait for a candle to completely cool before touching it to trim the wick.

A: Our candles burn steadily and cleanly when properly trimming the wick before each use and burned in a draft-free area.  Trim the wick to 1/4" prior to each light and burn only for the recommended amount of time.

Best stored at room
temperatures between 72°F-80°F/22°C-26°C and stored with the lid topper on top. Smells best when used within 12
months.

A: Carefully remove the wick stem with a wick trimmer tool or pliers.  Empty all remaining wax into your bin or compost, but never pour any wax down a drain as it will clog pipes.  Wash the jar with warm soapy water.  Do not put colored jars in a dishwasher.

A: Candle breakage or melting during shipping is a huge problem for many candle makers.  We have carefully selected renewable, compostable packaging material that will properly protect your candle during shipment or while on a shelf in a store.  While we use a bit of packaging material to keep your candle safe, it helps us to nearly eliminate breakage and significantly reduce the overall amount of rubbish generated as a byproduct of our candles. 

A: Yes, this is normal and desired.  Our wax formula does not include additives that many other candles use to provide a shiny top.  Our wax develops a flat, matte finish as it ages and will develop crystalline frosting. 

A: Plant-based waxes expand and contract with changes in temperature.  What has likely happened is the candle got a chill making the wax shrink away from the side, creating what looks like a "wet spot" near the glass.  This is only cosmetic and does not affect the burn or quality of the candle.

A: You should never use the lid to extinguish a candle.  Instead, carefully use a candle snuffer or gently blow out the candle.

A: While the candle lid may seem to make an excellent coaster for the candle, do not put the lid under a burning candle as it may trap heat within the lid cavity and create a fire hazard.  Burn your candle only on a stable, heat resistant surface. 

A: No, the high concentration of scent oil is slightly acidic and may irritate skin or cause a rash.  Always check with your dermatologist as to what is safe to use on your skin. Never eat or ingest candle wax.

A: Our reference to a clean burning candle is intended solely in reference to ASTM F2326 standards related to visible emissions of a burning candle. Our claim related to clean burning is not a reference to any chemical compounds, fumes, or anything else emitted from the candle nor resulting from exposure to candle emissions.

Compared to soy wax, our Artisan wax:

-Minimizes cauliflowering and cratering of candle tops common with soy waxes.

-Has superior jar adhesion, less wet-spotting, and reduced jar-side frosting.

-Leaves lesshang-up of unburned wax in the jar.

-Is meticulously poured by hand one candle at a time. We believe our pour technique enhances fragrance & burn performance.

A: A glass container candle that burns all available fuel at it's end of life is a potential hazard. As a measure of safety, some wax should remain at the bottom of a candle to prevent a flashover or a fire hazard condition at end of life. We use an industry standard 20x6mm wick sustainer, which will result in approx 1/3" of unused wax at the bottom of the candle vessel. This wax can be safely removed and discarded or composted, and the vessel can be cleaned and reused. We size our candles based on their estimated burn times and not the amount of wax in the vessel.